Laresa Boston
Customer Service
Ft. Pierce,FL
Summary
Customer service professional with a proven track record at Cigna, excelling in customer service and order processing. Expert in Microsoft Office Suite and data entry, with strong leadership and analytical skills. Demonstrated ability to mentor and drive strategic sales initiatives, enhancing operational efficiency. I am committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
21
21
years of professional experience
Work History
Customer Service Advocate
ABC Medical Inc
07.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Customer Service Advocate
Cigna
07.2014 - 07.2024
- Data Entry
- Order Processing
- Call Handling
- System Navigation Operations
- Facilitate Inbound & Outbound Calls to Doctors/Pharmacy
Orderfiller
Walmart Distribution
03.2004 - 03.2007
- Power Equipment Driver
- Loader/Unloader
- Order Processing
Education
Associate of Science -
Colorado Technical University Online
06.2012
Skills
- Microsoft PowerPoint
- Strategic sales
- Microsoft Office Suite
- Mentoring
- Microsoft office expertise
- Expert in Data Entry
- Medical Billing& Coding
- PowerPoint
- Strong Analytic Skills
- Training/Mentoring
- Leadership Skills
- Call center experience
Accomplishments
- 100% Quality Club
- Med D Trained
- Accredo Specialty Pharmacy Order Processing
- Dept of Defense Trained
- Pharmacy Helpdesk Certified
- Resolution Team Lead
- On-Call problem solving
- Subject Matter Expert
- Attendance & Productivity Exceeded 5+ consecutive years 98%/higher
Community Service
- Sponsor of B & L Mentoring Children of our Future
- Up Next: United Way, Food Drive, Toys for Tots
References
Available upon request
Timeline
Customer Service Advocate
ABC Medical Inc
07.2024 - Current
Customer Service Advocate
Cigna
07.2014 - 07.2024
Orderfiller
Walmart Distribution
03.2004 - 03.2007
Associate of Science -
Colorado Technical University Online
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