LARISSA CAMPBELL
The Village
Summary
Results-driven Administrative Professional with over 10 years of experience in healthcare and insurance industries. Adept at customer service, administrative operations, and compliance with state and federal regulations. Skilled in team leadership, patient support, and process improvement to drive efficiency and enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
OU HEALTH
08.2021 - Current
- Provide professional and courteous patient support pre- and post-appointment
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- Manage scheduling, patient records, insurance verification, and administrative documentation
- Train and mentor new Patient Service Representatives
- Collaborate with physicians and clinical staff to ensure seamless patient experiences
Life and Health Insurance Agent
INDEPENDENT CONTRACTOR
01.2019 - 07.2021
- Advised clients on insurance options based on financial needs and risk assessment
- Conducted in-home and group presentations on policy benefits and coverage
- Managed client records, policy applications, and underwriting processes
- Developed marketing strategies to generate leads and expand client base
Administrative Assistant
FOR THE GLORY ENTERPRISE
10.2017 - 04.2020
- Coordinated scheduling, travel arrangements, and office administration
- Managed correspondence, document filing, and office supply inventory
- Planned corporate events and department activities
- Processed invoices and maintained financial records
Stower
AMAZON
10.2014 - 10.2017
- Utilized scanners and tracking systems to ensure accurate inventory placement
- Maintained efficiency and accuracy in a fast-paced warehouse environment
- Assisted in quality control and order fulfillment
Education
Associate of Arts - Liberal Arts
Mt. San Jacinto College
San Jacinto, CASkills
- Electronic Health Records (EHR) Systems
- Insurance Verification and Compliance
- Microsoft Office Suite & Administrative Software
- Customer Service & Client Relations
Certification
- HIPAA Compliance Training
- Life and Health Insurance License
Timeline
Patient Service Representative
OU HEALTH
08.2021 - Current
Life and Health Insurance Agent
INDEPENDENT CONTRACTOR
01.2019 - 07.2021
Administrative Assistant
FOR THE GLORY ENTERPRISE
10.2017 - 04.2020
Stower
AMAZON
10.2014 - 10.2017
Associate of Arts - Liberal Arts
Mt. San Jacinto College
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