Larissa Howard
Minneapolis,MN
Summary
Dynamic Shift Manager with proven supervisory skills, delivering exceptional customer service and ensuring food safety compliance. Committed to training and mentoring team members to enhance operational efficiency.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Shift Manager
Burger King
Bloomington , MN
08.2025 - Current
- Supervised daily operations during shift to ensure efficient service flow.
- Trained and mentored team members on food preparation and customer service standards.
- Managed cash handling procedures and maintained accurate register transactions.
- Ensured compliance with health and safety regulations in food handling practices.
- Delivered excellent customer service by addressing concerns and resolving issues promptly.
- Coordinated inventory management and restocked supplies as needed during shifts.
Line Cook
Grandma's Saloon Bar & Grill
Duluth, Minnesota
01.2025 - 03.2025
- Prepared ingredients according to restaurant recipes and quality standards.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Maintained cleanliness and organization in workstations and kitchen areas.
- Assisted in cooking a variety of dishes during peak service hours.
Crew Member
Dunkin Donuts
Duluth, Minnesota
11.2024 - 02.2025
- Provided excellent customer service during busy shifts.
- Prepared food items following safety and quality standards.
- Maintained cleanliness of work areas and dining spaces.
- Assisted team members with food preparation tasks.
- Operated kitchen equipment safely and efficiently.
- Handled cash transactions and processed orders accurately.
- Engaged with customers to ensure satisfaction and resolve issues.
- Followed company policies for food safety and hygiene practices.
Shift Leader
McDonald's
Bloomington, MN
04.2016 - 03.2020
- Supervised team members during peak hours to ensure efficient service.
- Managed inventory levels and organized stock for smooth operations.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented safety protocols to create a secure work environment.
- Coordinated shift schedules to optimize staff coverage and productivity.
- Assisted in maintaining cleanliness and organization of the kitchen area.
- Monitored food quality and presentation to meet company standards.
Education
GED -
Takoda OIC Institute
07-2025
Skills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Food safety compliance
- Cash handling
Certification
Certified Peer Support Specialist
Timeline
Shift Manager
Burger King
08.2025 - Current
Line Cook
Grandma's Saloon Bar & Grill
01.2025 - 03.2025
Crew Member
Dunkin Donuts
11.2024 - 02.2025
Shift Leader
McDonald's
04.2016 - 03.2020
GED -
Takoda OIC Institute