Larissa King
Birmingham
Summary
Dynamic and well-trained Dispatcher used to stressful environments. Promoting great customer service and communication skills.
Gifted individual with extensive experience working for various fast-moving organizations. Looking to apply decision-making skills and team oversight expertise in a new role.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Seasoned Fast Food Manager with comprehensive background in food service operations and staff leadership. Knowledgeable in health and safety regulations, inventory control, and team management. Demonstrated ability to streamline processes for increased efficiency while maintaining high-quality customer service. Successfully contributed to revenue growth through innovative marketing strategies and upselling techniques.
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Transportation/ Dispatch
Lovelady center
Birmingham
06.2025 - Current
- Coordinated transportation schedules for clients and staff at Lovelady Center.
- Monitored vehicle locations using GPS tracking systems for efficient dispatching.
- Communicated with drivers to ensure timely pickups and deliveries.
Manager
MacDonald's Restaurant
Birmingham
08.2016 - 11.2019
- Supervised staff to ensure efficient daily operations and customer service.
- Trained new employees on company policies and food safety standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Enforced health and safety regulations to maintain a safe work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Manager
Burger King
Birmingham
04.2012 - 06.2016
- Supervised daily operations to ensure efficient restaurant service.
- Trained staff on food safety and customer service protocols.
- Managed inventory levels and placed orders for supplies.
- Resolved customer complaints and ensured satisfaction.
- Collaborated with team to enhance workflow efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma
Carrollton , GASkills
- GPS tracking
- Transportation scheduling
- Dispatch communications
- Route optimization
- Customer service
- Inventory management
- Operational efficiency
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Conflict resolution
- Employee training
- Strategic planning expertise
- Deadline oriented mindset
- Safety processes and procedures
- Local traffic patterns
- Dispatch software
- Oral and written communications
- Strong decision-making
Certification
- Management Servsafe certificate
- MAPS certificate
- ACE certificate
Timeline
Transportation/ Dispatch
Lovelady center
06.2025 - Current
Manager
MacDonald's Restaurant
08.2016 - 11.2019
Manager
Burger King
04.2012 - 06.2016
High School Diploma