Larissa Rosa

• Efficiently manage both manual and integrated inventory for regional markets, New York, and the UK.
• Skillfully managed operational aspects of major campaigns, ensuring timely delivery and client satisfaction.
• Successfully managed a team of full-time associates and part-time employees, ensuring smooth day-to-day operations.
• Developed and implemented systems, procedures, and documentation that led to a 14% increase in team performance and a 30% reduction in errors month-over-month.
• Established and maintained strong client relationships through effective communication and exceptional customer service.
• Collaborated with cross-functional teams to identify and implement innovative solutions for complex business challenges.

• Efficiently managed high volume of inbound customer inquiries via phone and email, providing excellent customer service and building strong relationships with clients.
• Generated new leads and conducted market research for potential business opportunities.
• Built relationships with customers and community to promote long term business growth.
• Assisted Sales Associate throughout the sales process, ensuring efficiency and client satisfaction.

Administration

• Created teacher class curriculums
• Produced outlines for upcoming productions
• Intake phone and email inquiries for new students/classes, make recommendations,
• Greeted parents and students upon arrival, offered assistance, and answered questions to build rapport and retention.

Production Coordinator

• Teach classes to all age groups
• Create choreography, blocking, and execute full productions
• In charge of makeup for shows on the creative team
• was outsourced for productions at schools across NJ