Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Larnise Harris

Marietta,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Dollar General
05.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sams Club
09.2011 - 07.2013
  • Completed five 4-hour modules of customer service training
  • Topics included how to: Work in teams and in self-directed environment
  • Handle credit and debit cards
  • Obtained Great knowledge of services offered to reflect back to customers
  • Work steady but fast paced manner
  • Maintain clean and organized work space
  • Provide knowledge of computer and hardware systems
  • Provided tech support.
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in team setting, providing support and guidance
  • Skilled at working independently and collaboratively in team environment

Customer service agent

Home Depot
06.2008 - 09.2011
  • Gave information about products and service
  • Provided directions for customer needing service
  • Gain trust and built long term relationships and business with customers
  • Greeted Customer both in person and on phone with warm and friendly approach
  • Stocked sales floor with detailed list of all merchandise needing focus
  • Worked well with management and team members across board.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
  • Responded to customer calls and emails to answer questions about products and services

Customer service representative

CompUsa
09.2005 - 10.2007
  • Met customer needs by being knowledgeable of services offered
  • Met sales and team goals
  • Provided exceptional telephone skills
  • Provided coupons to loyal customers
  • Advanced in field by maintaining positive and motivated approach to every customer I was faced with.

Customer service representative

Little bucks
07.2003 - 08.2005
  • Met customer needs by being knowledgeable of services offered
  • Met sales and team goals
  • Provided exceptional telephone skills
  • Provided coupons to loyal customers
  • Advanced in field by maintaining positive and motivated approach to every customer I was faced with.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

HSD -

Mceachern High School
Powder Springs
05.2002

Skills

    • Appointment Scheduling
    • Scheduling
      • Information Security
      • Account Updating

Timeline

Customer Service Representative

Dollar General
05.2022 - 07.2023

Sams Club
09.2011 - 07.2013

Customer service agent

Home Depot
06.2008 - 09.2011

Customer service representative

CompUsa
09.2005 - 10.2007

Customer service representative

Little bucks
07.2003 - 08.2005

HSD -

Mceachern High School

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Larnise Harris