Larosa Brown
Customer Service Representative
Warner Robins,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Claims Representative
Public Storage
04.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Customer Service Associate
Omni Staffing Services
Jackson, MI
02.2016 - 10.2018
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
Call Center Representative
Zerox
Jackson, MI
10.2013 - 12.2016
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School - Diploma
Morrow High School
Morrow, GA08.2013
Skills
- Calm and Professional under pressure
- Account Management
- Policy Knowledge
- Documentation Research
- Accident Review
- Past Due Balance Management
- Account Management Software
- Data Communications
Timeline
Claims Representative
Public Storage
04.2019 - Current
Customer Service Associate
Omni Staffing Services
02.2016 - 10.2018
Call Center Representative
Zerox
10.2013 - 12.2016
High School - Diploma
Morrow High School