Larrisha Ballard
Conshohocken,PA
Summary
Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Team-oriented Bakery Clerk experienced in weighing, packaging, and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
12
12
years of professional experience
Work History
Bakery Clerk
Weis Markets Inc
Conshohocken, PA
06.2013 - 09.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Labeled bakery items by inputting data into digital weighing machine.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Listened to guests to understand needs and help each person select optimal products and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Coordinated with bakery team to fulfill large orders and special event requests.
- Operated cash registers, processed transactions, and handled cash accurately.
- Provided excellent customer service to foster satisfaction and loyalty.
- Offered product recommendations and provided information on bakery items to customers.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Followed recipes and baking instructions precisely for consistent product quality.
- Personalized cakes by writing desired words or adding other customizations.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Placed special orders or called other stores to find desired items.
- Assisted with baking and decorating tasks as required.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Verified that all products were labeled with correct pricing information.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Answered store and merchandise questions and led customers to wanted items.
- Labeled bakery products with prices, ingredients, and allergen information.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
Cashier
McDonald's
Conshohocken, Pennsylvania
01.2013 - 06.2013
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves with merchandise when needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Discounted purchases by scanning and redeeming coupons.
- Performed other duties as assigned by management.
- Used suggestive selling techniques to promote add-on sales.
- Answered phone calls to assist customers with questions and orders.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06-2007
Associates - Business Administration
Southern New Hampshire University
Hooksett, NHCertificate - Paralegal Studies
Post University
Waterbury, CTSkills
- Strong customer service skills
- Ability to work very quickly in a fast-paced environment
- Attention to detail
- Great communication skills
- Basic math skills
- Ability to work under pressure
- Product knowledge
- POS system operation
Timeline
Bakery Clerk
Weis Markets Inc
06.2013 - 09.2024
Cashier
McDonald's
01.2013 - 06.2013
High School Diploma -
Norristown Area High School
Associates - Business Administration
Southern New Hampshire University
Certificate - Paralegal Studies
Post University