Larry Brevelle Jr
San Antonio,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced server known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
Work History
Call Agent (remote)
Shyftoff
09.2021 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Recognized and documented trends in customer calls to facilitate process improvements.
Server
Surfing Crab
01.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Property Manager (sales)
Admiral Property Restoration
05.2016 - 09.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Education
High School Diploma -
Sandra Day O'Connor High School
San Antonio, TX06.2014
Skills
- Quality Control
- Data Gathering
- Good Listening Skills
- Problem-Solving Skills
- Team Goals
- Service Quality
- Service Delivery
- Answering Questions
- Product Knowledge
Timeline
Call Agent (remote)
Shyftoff
09.2021 - Current
Server
Surfing Crab
01.2021 - 06.2023
Property Manager (sales)
Admiral Property Restoration
05.2016 - 09.2018
High School Diploma -
Sandra Day O'Connor High School
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