Larry Deas
Vancouver,WA
Summary
Accomplished Senior Field Service Technician with a proven track record at Marvin Windows and Doors, enhancing customer satisfaction through expert troubleshooting and repair. Skilled in field service management and fostering team coordination, I significantly streamlined service processes. My leadership in training and mentoring teams has driven efficiency and quality assurance, showcasing exceptional communication and problem-solving skills. Driven with robust background in field service, providing high-quality technical support and troubleshooting. Successfully managed complex installations and repairs, ensuring minimal downtime for clients. Demonstrated excellence in problem-solving and customer interaction, fostering strong client relationships and repeat business.
Overview
32
32
years of professional experience
Work History
Senior Field Service Technician
Marvin Windows and Doors
Warroad, MN
11.2017 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Diagnosed errors and determined proper solutions.
- Coordinated logistics for complex projects involving multiple technicians and subcontractors, ensuring successful completion meeting project timelines.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Streamlined service processes for increased efficiency and reduced downtime in the field.
Owner/Field Service Manager
Airtight Construction
Banks, OR
05.2009 - 11.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
Service Technician
Reeb Millwork
Kent, WA
05.2004 - 09.2009
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Contractor Sales
Home Depot
Vancouver, WA
04.1993 - 08.2004
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Education
High School Diploma -
Chandler High
Chandler, AZ06.1985
Skills
- Field Service Management
- Troubleshooting and repair
- Installation and maintenance
- Training and mentoring
- Teamwork and Coordination
- Customer Service
- Problem-Solving
- Quality Assurance
- Excellent Communication
Timeline
Senior Field Service Technician
Marvin Windows and Doors
11.2017 - Current
Owner/Field Service Manager
Airtight Construction
05.2009 - 11.2017
Service Technician
Reeb Millwork
05.2004 - 09.2009
Contractor Sales
Home Depot
04.1993 - 08.2004
High School Diploma -
Chandler High