Larry Escamilla
San Antonio,TX
Summary
Experienced Director of Operations proficient in managing pool industry operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Building and maintaining relationships in dynamic, fast-paced settings. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Director of Operations
CK Pools
08.2022 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Mentored and coached team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Repair Supervisor
Pinch A Penny
08.2021 - 08.2022
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Managed efficient teams of up to 2 employees.
- Organized ongoing maintenance schedules to boost system performance.
Business Owner/Operator
Houston's Elite Pool Care
04.2008 - 08.2021
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Performed statistical analyses to gather data for operational and forecast team needs.
Education
GED -
John F Kennedy High School
San Antonio, TXSkills
- Operational Leadership
- Budget Controls
- Directing Team Members
- Content Workflow
- Hiring and Onboarding
- Overseeing Personnel
- Manage Operations
- Quality Assurance
- Job Assignments
- Shift Coverage
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Director of Operations
CK Pools
08.2022 - Current
Repair Supervisor
Pinch A Penny
08.2021 - 08.2022
Business Owner/Operator
Houston's Elite Pool Care
04.2008 - 08.2021
GED -
John F Kennedy High School
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