Larry Green Jr.
Greenwood,MS
Summary
Handle all types of customer service requirements in various environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 10+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
6
6
years of professional experience
Work History
Service Writer
Cannon Motor Company
02.2022 - 11.2023
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into [Software] database to track job status.
- Provided [Timespan] job status reports to promote quick and accurate service.
- Boosted service revenue [Number]% by proactively promoting additional service options.
- Consulted with customers to assess service requirements and produce accurate orders.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Order Picker
Dollar General Warehouse
02.2019 - 01.2022
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Order Picker
Coca-Cola
01.2018 - 01.2019
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Education
Associate of Applied Science - Welding
Hinds Community College
Raymond, MS05.2010
Skills
- Status Reports Maintenance
- Warranty Processing
- English Fluency
- Invoice Verification
- Customer Service
- Communicating With Clients
Timeline
Service Writer
Cannon Motor Company
02.2022 - 11.2023
Order Picker
Dollar General Warehouse
02.2019 - 01.2022
Order Picker
Coca-Cola
01.2018 - 01.2019
Associate of Applied Science - Welding
Hinds Community College
Similar Profiles
Theresea LottTheresea Lott
Parts Advisor at Cannon Motor CompanyParts Advisor at Cannon Motor Company
Kristopher McGillKristopher McGill
Automotive Technician at Cannon Motor CompanyAutomotive Technician at Cannon Motor Company
Paul JenningsPaul Jennings
Area Sales Manager at WESTLAKE FLOORING COMPANY LLCArea Sales Manager at WESTLAKE FLOORING COMPANY LLC