Jalen Jackson
Memphis,TN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
2
2
General Manager
Work History
General Manager
Jiffy Lube Oil Change Center
02.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Associate
Walmart
03.2020 - 04.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Generated sales reports and presentations for senior management.
- Served as corporate liaison for finance, IT and marketing departments
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
Assistant Store Manager
Jiffy Lube
04.2020 - 03.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Cordova High School
Memphis, TN04.2017
Skills
- Vendor Negotiations
- Organizational Restructure and Change
- Verbal and Written Communication
- Safety Protocols
Timeline
General Manager
Jiffy Lube Oil Change Center
02.2022 - Current
Assistant Store Manager
Jiffy Lube
04.2020 - 03.2021
Associate
Walmart
03.2020 - 04.2022
High School Diploma -
Cordova High School
Similar Profiles
Arthur L. PhillipsArthur L. Phillips
Lube Technician at Jiffy Lube Oil Change CenterLube Technician at Jiffy Lube Oil Change Center
Cezar QuinteroCezar Quintero
Service Technician at Jiffy Lube Oil Change CenterService Technician at Jiffy Lube Oil Change Center
Jay McIntireJay McIntire
Upper Bay Technician at Jiffy Lube Oil Change CenterUpper Bay Technician at Jiffy Lube Oil Change Center
Melodie WeitzelMelodie Weitzel
Customer Service Advisor at Jiffy Lube Oil Change CenterCustomer Service Advisor at Jiffy Lube Oil Change Center
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis