LARRY L. NELSON
Hopkins,SC
Summary
Customer service professional with extensive experience in client relationship management and a proven record of enhancing customer satisfaction. Expertise in process optimization and quality service delivery, contributing to overall company success. Strong communicator skilled in problem-solving, conflict resolution, and resource management. Detail-oriented administrative assistant proficient in multitasking and ensuring timely task completion in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Department of Social Services
Columbia, SC
10.2025 - Current
- Managed office supplies and inventory to ensure availability for daily operations.
- Organized and maintained efficient electronic filing systems for physical and digital documents.
- Assisted in report and presentation preparation using Microsoft Office Suite.
- Collaborated on projects with team members to enhance interdepartmental communication.
- Handled incoming calls and emails, directing inquiries to appropriate departments.
- Developed and implemented office procedures to improve overall workflow efficiency.
- Composed letters, memos, reports, and other correspondence as directed by management.
- Greeted visitors professionally, addressing inquiries and directing them appropriately.
Photographer/ Videographer
MYRACULOUS MEDIA GROUP
Columbia, United States
09.2020 - Current
- Produced original video content by working collaboratively with producers, designers and art specialists to facilitate multimedia production.
- Set up for shots according to production schedules, weather and lighting conditions and available equipment.
- Inspected films to spot and correct problems with issues such as subject movement and distance changes.
- Developed studio sets and lined up furniture and props.
- Edited videos and rearranged shots to match creative or production requirements.
- Established and adhered to detailed production schedules for over 37 projects.
- Leveraged mechanical mounting systems to improve focus and image stability.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
Customer Service Representative Team Lead
Wells Fargo
Columbia, United States
08.2015 - 05.2024
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Improved overall efficiency 72% by anticipating needs and providing outstanding support.
Store Manager of Operations
Macy's Department Store
Columbia, United States
02.2012 - 08.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased sales by 42% with special displays and promotions.
Education
Bachelor of Science - Business Administration And Management
Claflin University
Orangeburg, SC05.2012
High School Diploma -
Lower Richland High School
Columbia, SC05.2007
Skills
- Project management
- Microsoft Excel
- Report preparation
- Data analysis
- Interdepartmental collaboration
- Team leadership
- Problem solving
- Effective communication
- Workflow optimization
- Operational leadership
- Risk assessment and management
- Policy implementation
Certification
- Graphics Communication Certification Class A
- Photography Instructor License
Timeline
Administrative Assistant II
Department of Social Services
10.2025 - Current
Photographer/ Videographer
MYRACULOUS MEDIA GROUP
09.2020 - Current
Customer Service Representative Team Lead
Wells Fargo
08.2015 - 05.2024
Store Manager of Operations
Macy's Department Store
02.2012 - 08.2015
Bachelor of Science - Business Administration And Management
Claflin University
High School Diploma -
Lower Richland High School