Larry Stewart

During my time as the Training supervisor, we onboarded approximately 120 new employees to the department. I assisted in policy and procedure writing and revision, as well as creating new manuals and tutorials for new products.

Daily tasks included:

• Scheduling for all employees within their first year across all shifts, including on-the-job training rotations.
• Time accounting for missed work or tardiness.
• Handling any work performance issues for those within their first year.
• Tracking and maintaining records for cyclical training for the entire department.
• 24/7 availability in an on-call status.
• Monthly reporting on CEU credits for all department employees.

• During my time as an Operations supervisor, my duties were to oversee the daily operations of a specific shift in a team of two to five supervisors.

Daily tasks in this role:

• Time accounting and attendance tracking for approximately 40 employees.
• Handling performance and interpersonal issues among employees.
• Documenting and conducting complaint investigations.
• Completing monthly reports on call processing statistics for each employee within our team.