Summary
Overview
Work History
Education
Skills
Timeline
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Larry Webb

Knoxville,TN

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience

Work History

General Manager

Pokeworks
02.2019 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Fresh To Order
03.2016 - 01.2019
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Manager

Newk's Eatery
05.2010 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

GED -

Farragut High School
Knoxville, TN

Skills

  • Staff Development
  • Manage Contracts
  • Customer Service
  • Food Preparation and Safety
  • Employee Scheduling
  • Financial Forecasting
  • Order Supplies
  • Staff Training
  • Verbal and Written Communication
  • Financial Management
  • Facebook

Timeline

General Manager

Pokeworks
02.2019 - Current

General Manager

Fresh To Order
03.2016 - 01.2019

Assistant Manager

Newk's Eatery
05.2010 - 03.2016

GED -

Farragut High School

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Larry Webb