Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
15
15
years of professional experience
Work History
Medical Records Technician
Huntsville Hospital for Women and Children
Huntsville, AL
08.2017 - Current
Provide excellent customer service.
Managed patient records to ensure accuracy and compliance with healthcare regulations.
Compile reports and images for discharged/transfer patients.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Ensure paperwork is properly filled out, verify accuracy and accessibility of physician orders and patient information.
Ensure reception area is well maintained, neat and clean.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Key Accomplishments
Received Imaging Employee of the Year in November 2020
Received Every Day Heroes Award in May 2022
Received Excellent Customer Service Certificate in June 2022
Radiology Tech Assistant
Huntsville Hospital for Women and Children
Huntsville, AL
05.2017 - 08.2017
Maintained and sterilized radiology equipment to uphold infection control standards.
Cares for patients by transporting them to procedures, answering questions and preparing them for imaging procedures.
Provide assistance to the radiologic technologist with duties like film processing and communicates with other members of the health care team to coordinate patient care.
Assisted in patient preparation for radiographic procedures, ensuring comfort and safety.
Crew Galley Supervisor
U.S. Space and Rocket Center
Huntsville, AL
12.2014 - 05.2017
Provided excellent customer service.
Supervise a team of 20 plus individuals, as well as provide and assign work duties for employees.
Participated in recruitment and selection process for new hires.
Conducted performance evaluations, providing constructive feedback to promote employee growth.
Efficiently and compassionately handled customer issues and concerns.
Mentored team members, fostering skill development and promoting a collaborative work environment.
Supervised daily operations, ensuring adherence to safety protocols and operational standards.
Performed office work such as filing, spreadsheets on Excel, and daily reports.
Assisted space campers with special dietary needs.
Maintain health department guidelines.
Trained new employees and delegated daily tasks and responsibilities.
Increased chaperone satisfaction through exceptional job performance and word of mouth.
Key Accomplishments:
Received 1st Spotlight Award for excellent job performance
Crew Galley Team Member
U.S. Space and Rocket Center
Huntsville, AL
03.2011 - 12.2014
Provided excellent customer service.
Maintain cleanliness and effective service in a fast-paced environment.
Serve 600-1000 space campers daily; three meals a day.
Developed and implemented cleaning schedules, improving workflow consistency across shifts.
Maintained cash drawer accuracy through diligent balancing procedures and reconciliation practices.
Trained new staff on operational procedures, fostering a knowledgeable and efficient team environment.