LaSabryana Benjamin
Cleveland,OH
Summary
Experienced professional with expertise in client service and a strong background in providing exceptional customer support. Skilled at resolving inquiries and building positive relationships to ensure customer satisfaction. Seeking an entry-level position to leverage my knowledge and passion for delivering outstanding service and make a valuable impact within a dynamic organization. Committed to contributing to the success of a team-oriented environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Cuyahoga Job And Family Services
Cleveland, OH
08.2022 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Helping the Development of new hires
Customer Service Representative
Cleveland Clinic
Cleveland, OH
10.2020 - 08.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Learning Ambassador
Amazon Fulfillment Center
North Randall, OH, USA
11.2019 - 09.2020
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
CareGiver
HomeInstead Senior Care
Oakwood Village, OH, USA
11.2018 - 10.2019
- Companionship
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Direct Care Worker
Help Foundation
Euclid, OH, USA
11.2017 - 03.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Contributed to a strong arts culture within the facility by supporting drama productions, music performances, and other creative events.
CareGiver
HomeInstead
Mentor, OH, USA
07.2017 - 11.2017
- Checked refrigerated and frozen cases and replenished low stock every day.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Completed data entry tasks with accuracy and efficiency.
Outbound Sales Representative
Robert Half
Beachwood, OH, USA
01.2017 - 06.2017
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Completed data entry tasks with accuracy and efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
Department Manager
Walmart
Bedford, OH, USA
04.2013 - 04.2016
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma - General Education
John Adams High School
Cleveland, OH06.2012
Skills
- Microsoft Word
- Microsoft PowerPoint
- Scheduling
- HIPPA
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Customer Service
Certification
CPI, CPR, First Aid and Med Pass, 11/17, Present
References
Available upon request
Relevantcoursework
- Medical Terminology
- Health Information Technology
Timeline
Eligibility Specialist
Cuyahoga Job And Family Services
08.2022 - Current
Customer Service Representative
Cleveland Clinic
10.2020 - 08.2022
Learning Ambassador
Amazon Fulfillment Center
11.2019 - 09.2020
CareGiver
HomeInstead Senior Care
11.2018 - 10.2019
Direct Care Worker
Help Foundation
11.2017 - 03.2018
CareGiver
HomeInstead
07.2017 - 11.2017
Outbound Sales Representative
Robert Half
01.2017 - 06.2017
Department Manager
Walmart
04.2013 - 04.2016
High School Diploma - General Education
John Adams High School