Lasha Reese
Zachary,LA
Summary
Dynamic professional with extensive experience at Dollar General, excelling in inventory management and customer service. Proven ability to enhance sales through strategic merchandising and staff training. Recognized for reliability and punctuality, fostering a positive work culture. Successfully increased customer satisfaction by 20% through effective conflict resolution and personalized interactions.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
1
1
Certification
Work History
Cashier
Home Depot
Zachary, LA
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer, ensuring balanced transactions.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges according to store policies and procedures.
- Supported inventory management by restocking shelves as needed.
- Resolved customer complaints promptly, improving satisfaction levels.
- Trained new cashiers on register operations and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Albertsons
Baton Rouge, LA
Assistant Store Manager
Dollar General
Zachary, LA
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Supported inventory management by conducting stock audits and maintaining accurate records.
- Trained new employees on customer service standards and operational procedures.
- Implemented merchandising strategies to enhance product visibility and increase sales.
- Monitored cash handling procedures to ensure accuracy during transactions and deposits.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Coordinated staff schedules to optimize coverage during peak hours and improve efficiency.
- Collaborated with management to develop promotional displays that drive customer engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Clerk
Sleep Inn Hotel
Baton Rouge, LA
- Processed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Managed reservation systems, accurately inputting data for optimal room allocation.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Maintained cleanliness and organization of front desk area, enhancing guest experience.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Handled cash transactions and reconciled daily financial reports for accuracy.
- Implemented feedback mechanisms to improve guest satisfaction scores consistently.
- Trained new clerks on operational procedures and customer service best practices.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Cashier
Walmart
Baker, LA
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced registers daily.
- Collaborated with team to ensure effective inventory management.
CNA
Harvest Management
Denham Springs, LA
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient environments through diligent housekeeping practices.
- Documented patient information accurately in electronic health records for streamlined communication.
Assistant Store Manager
Dollar Tree
Baker, LA
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Nursing
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Zachary High School
Zachary, LA05.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Conflict resolution
- Refunds and exchanges
- Product knowledge
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Inventory management
Certification
CPR
CNA
Timeline
Cashier
Home Depot
Cashier
Albertsons
Assistant Store Manager
Dollar General
Clerk
Sleep Inn Hotel
Cashier
Walmart
CNA
Harvest Management
Assistant Store Manager
Dollar Tree
Nursing
Baton Rouge Community College
High School Diploma -
Zachary High School