Lashanda Wallace
Gallup,NM
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Smooth and efficient multitasker and planner.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hollywood Orthodontics
Gallup, NM
06.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
PDS
Professional Document Scanner
Gallup, NM
10.2021 - 03.2022
- Checked output images for proper sizing, resolution and proportion requirements to meet quality standards.
- Inputted settings onto scanner computer screen by manipulating mouse or typing from keyboard.
- Followed security and privacy policies, standards and guidelines to protect informational assets of company and customers.
- Carefully reviewed all documents and reports for completeness and accuracy.
Dental Assistant
Smiles For Kids
Albuquerque , NM
07.2019 - 06.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
No Degree - Accounting
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Miyamura High School
Gallup, NM05.2012
Skills
- Customer Complaint Resolution
- Greeting and Seating Clients
- Computer Proficiency
- Front Desk Operations
- Positive Attitude and Energetic
- Telephone Etiquette
- Data Research and Analysis
- Data Entry and Database Software
Timeline
Front Desk Receptionist
Hollywood Orthodontics
06.2022 - 11.2022
PDS
Professional Document Scanner
10.2021 - 03.2022
Dental Assistant
Smiles For Kids
07.2019 - 06.2021
No Degree - Accounting
Central New Mexico Community College
High School Diploma -
Miyamura High School
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