La Shawn Cheatham
Patchogue,NY
Summary
Dynamic Administrative Assistant with proven expertise at New York Cancer And Blood Specialists, excelling in recordkeeping and relationship building. Demonstrated strong time management and office management skills, enhancing operational efficiency and patient satisfaction. Adept at scheduling and multi-line phone systems, fostering a collaborative team environment while ensuring confidentiality and accuracy in all tasks.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
New York Cancer And Blood Specialists
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, text notes for each patient, doing daily Apr's reports and retrieving patient medical records,
Assistant Front Desk Manager
Optum, UnitedHealth Group
01.2020 - 06.2024
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Supervised front desk staff consisting of 15 employees.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Proactively identified areas for improvement within the department through observation of daily operations and staff interactions with guests.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Welcomed guests and focused on providing positive lodging experience.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Assisted manager with guest check-in and check-out and provided customer service.
- Provided resources for training new employees and ongoing training for current staff.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Assisted in staff training, ensuring consistent quality service to guests from all team members.
- Contributed positively towards a welcoming work environment that encouraged collaboration amongst colleagues.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
Medical Assistant
OptumHealth
01.2000 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Education
High School Diploma -
Beldford
Bedford, OH03-2009
Skills
- Proficient in Computer Applications
- Time management
- Scheduling
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Relationship building
- Mail handling
- Multi-line phone systems
- Staff management
- Reception oversight
- Team bonding
- Strategic planning
Timeline
Administrative Assistant
New York Cancer And Blood Specialists
07.2024 - Current
Assistant Front Desk Manager
Optum, UnitedHealth Group
01.2020 - 06.2024
Medical Assistant
OptumHealth
01.2000 - 01.2024
High School Diploma -
Beldford
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