Lashay Bonney

-Efficiently managed high volume patient calls

-Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.

-Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.

-Answered telephone calls to offer office information, answer questions, and direct calls to staff.

-Checking in and checking patients out

-Scanned ID verification/ insurance card

-Welcoming patients as they arrive and ensuring they feel comfortable.

-Scheduling Appointments for patients.

-Updating and maintaining accurate patient records and ensuring their confidentiality.

-Processing payments, handling billing inquiries, and managing insurance claims.

-Performing general office duties such as filing, faxing, and managing correspondence.

-Providing exceptional customer service to patients and addressing their needs and concerns.

-Coordinating with medical staff to ensure smooth patient flow and efficient clinic operations.

-Ensuring all activities comply with healthcare regulations and policies.

-Maintaining a professional demeanor at all times.

-Maintained confidentiality in handling sensitive information while performing administrative tasks.

-Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

-Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

-Expedited document processing with accurate data entry and timely filing.

-Supported financial operations, processing insurance claims and payments, contributing to timely and accurate financial reporting.

-Improved office supply inventory management, reducing by regularly auditing and ordering supplies.

-Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

-Reviewed files, records and other documents to obtain information to respond to requests.

-Checking in patients

-Scanned and records ID information and insurance cards for patient records.

-Scanned Medical records for patient file

-Greeting, and checking in patients

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

-Confirmed appointments, communicated with clients, and updated client records.

-Answered phone promptly and directed incoming calls to correct offices.

-Kept reception area clean and neat to give visitors positive first impression.

-Handled cash transactions and maintained sales and payments records accurately.

-Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

-Assisted with onboarding new clients and securing paperwork completion.

-Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

-Assisted with planning office events and meetings for smooth execution.

-Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.