Summary
Work History
Education
Skills
Timeline
Generic

Lashay Jacobs

Fayetteville,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Hyatt
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Team Leader

Walmart
  • Conducted regular reviews of operations and identified areas for improvement.
  • Interviewed,hired, and trained employees, and made schedules
  • Resolved or escalated business problems to keep customer satisfaction high and business moving smoothly
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Frequently inspected production area to verify proper equipment operation.

Machine Operator/Production Worker

Moen
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Production Worker

GKN
  • Used equipment properly to avoid workplace hazards or injuries.
  • Troubleshot production issues and provided timely solutions.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Operated various machines used in production processes.
  • Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.

Education

No Degree - Business Management

Fayetteville State University
Fayetteville, NC

Skills

  • Information Security
  • Customer Support
  • Call Management
  • Professional telephone demeanor
  • Product Assembly

Timeline

Customer Service Representative

Hyatt

Team Leader

Walmart

Machine Operator/Production Worker

Moen

Production Worker

GKN

No Degree - Business Management

Fayetteville State University

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Lashay Jacobs