LA'SHAYLA CRINER
Fairburn,GA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
American Family Insurance
- Managed customer interactions, addressing billing and policy inquiries effectively
- Facilitated underwriting approvals and optimized savings opportunities for clients
- Built enduring client relationships, boosting referrals and agency success
- Produced reports for strategic decision-making and process enhancements
- Collaborated with business partners to enhance service delivery and client satisfaction.
Quality Assurance Analyst
Apple Care & Companion
05.2018 - 10.2021
- Led policy guidance and asset protection initiatives, surpassing sales targets
- Provided training and mentorship on industry best practices and company policies
- Analyzed customer needs and delivered tailored solutions, achieving upsell goals
- Ensured adherence to quality standards through rigorous process checks and audits.
Technical Support Advisor
Apple Care & Companion
05.2017 - 02.2018
- Delivered technical support for iOS devices and platforms, resolving complex issues
- Maintained high customer satisfaction levels through effective communication and troubleshooting skills.
Emergency Dispatcher Outbound
ADT Security Systems
05.2013 - 07.2016
- Monitored alarm systems and dispatched authorities promptly, ensuring customer safety
- Managed customer interactions with professionalism and efficiency.
Education
High School Diploma -
Creekside High School
12.2011
Skills
- Team Training and Development
- Email Marketing
- Insurance Sales Strategy/Licensed Agent
- Client Account Management
- Cross-selling and Upselling
- Technical Help Desk/IT Support
- Customer Relations
- Stakeholder Communications
- Risk Management
- Cross-Functional Collaboration
- Coaching and Mentoring
- Data Analysis
- Compliance Monitoring
Timeline
Quality Assurance Analyst
Apple Care & Companion
05.2018 - 10.2021
Technical Support Advisor
Apple Care & Companion
05.2017 - 02.2018
Emergency Dispatcher Outbound
ADT Security Systems
05.2013 - 07.2016
Licensed Insurance Agent
American Family Insurance
High School Diploma -
Creekside High School
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