Lasheena Pollard
U-Haul
West Palm Beach,FL
1
Certification
11
years of professional experience
Dynamic professional with extensive experience in customer support and caregiving, notably at U-Haul. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in data entry and inventory management, consistently delivering results that exceed expectations in fast-paced environments.
Work History
Assistant Manager
5 Years 3 Months- Assisted customers with rentals, reservations, and returns, managing payments, contracts, and inquiries to enhance customer satisfaction.
- Maintained vehicles and delivered exceptional customer service, supporting assistant manager responsibilities.
- Assisted in managing daily operations and staff scheduling for rental services.
- Trained and developed team members on customer service best practices.
- Coordinated inventory management and ensured accurate stock levels.
Customer Service Representative
2 Years 5 Months- Assisted customers at front end and service desk
- Assisted customers with booking reservations inquiries and service issues.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
HHA/Caregiver
2 Years 4 Months- Monitored patient condition through observation of physical and mental health, intake and output, and exercise routines to ensure well-being.
- Supported patients by providing essential housekeeping, laundry, meal preparation and service, and shopping for food and household needs to maintain a safe and comfortable living environment.
Apartment Leasing Consultant
2 Years 7 Months- Greet and assist prospective residents in person, by phone, and online.
- Conduct tours of apartments and community amenities.
- Explain lease terms, rental rates, and community policies.
- Process rental applications and verify applicant information.
- Prepare lease agreements and renewal paperwork.
- Follow up with prospective residents to encourage leasing.
- Maintain accurate records of leads, applications, and resident information.
- Respond to resident questions and resolve concerns professionally.
- Coordinate with the maintenance team to ensure apartments are move-in ready.
Education
Medical - High school diploma
Skills
Office management
Team leadership
Operational oversight
Resource allocation
Customer Support
Patient scheduling
Insurance verification
Medical office skills
Software applications
Data entry
Communication skills
Certification
- CPR Certification
- Certified Clinical Medical Assistant (CCMA)
Authorized To Work
US for any employer
Personal Information
Timeline
Assistant Manager
U-Haul
05.2021 - CurrentRead More
Customer Service Representative
Hilton Inn
08.2018 - 01.2021Read More
HHA/Caregiver
Assisting Hands Home Care
12.2016 - 04.2019Read More
Apartment Leasing Consultant
Renaissance Commons
07.2015 - 02.2018Read More
Tomorrow promise
Medical from High school diploma
Read More