LaShelle Leckie

• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Managed communication between clients and service teams to ensure timely support. Including large projects, primarily focusing on maintaining budgets and ensuring workflow continuance.
• Assisted in maintaining accurate client records using CRM software for improved data management.
• Collaborated with team members to refine workflows, increasing response times for service requests.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Coordinated and monitored service activities to confirm work met all requirements.

Maintained high level key accounts by reviewing and mitigating discrepancies and collaborating with account holders. Educated clients on new policies and procedures and updated account information to maintain high standards of client service. Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.

Increased profits through providing excellent customer service and following established guidelines. Worked closely with sales and management teams to develop solutions and accomplish shared objectives. Coordinated accurate order entry and activations for all RSMs. Liaised with sales and management teams to develop solutions and accomplish shared objectives. Serviced accounts to retain existing relationships to successfully resolved complaints, promoting loyalty and enhancing customer experience.

Responsible for developing strong business relationships with existing key accounts to drive growth and retention. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients and providing service in accordance with existing operating procedures and company policies. Maintained client files with sales contracts, records of client interactions, client notes, and other information.