LaShonda Pope Moore
Hurst,TX
Summary
Highly motivated representative with over 20 years of corporate sales , customer services and training experience. Proven ability to surpass goals and objectives . Motivated employee who works efficiently under pressure and makes sound decisions. Exceptional team leader with an outstanding work ethic. Equipped with excellent communication and people skills.
Overview
31
31
years of professional experience
Work History
Revenue Management Representative
AT&T
Fort Worth, TX
04.2013 - Current
Collect customer accounts through inbound and outbound telephone contacts. Make decisions regarding customers credit worthiness that may result in the restriction, denial ,restoral or disconnection of service and/or delay of service connection. Monitor customer account details for non-payments, delayed payments, and other irregularities. Research and resolve payment discrepancies. Investigate and resolve customer queries. Process adjustments. Consistently used as a SME (subject matter expert) to assist representatives in reaching collection goals. Surpassed appraisal objectives as set forth by the company. Actively participate in peer mentoring to assist others with surpassing company objectives
Retention/ Customer Service/ Sales Professional
AT&T
Houston, TX
08.1998 - 03.2013
Initiated sales for residential services for a 13 state area. Conducted product training for the launch of sales incentives. Service existing accounts, process orders, and establish new accounts. Consistently used as a SME (subject matter expert) to assist teams in reaching sales and service goals. Created accountability standards for agents that increased efficiencies and improved metrics significantly. Peer coached fellow work staff to communicate with them on how to best surpass company goals. Recognized for consistently high sales and service performance. Member of the Career Committee (PMEI) which served to assist representative and develop ideas and strategies for career advancement,
Loss Prevention Training Manager
Marshall Fields
Houston, TX
06.1994 - 07.1998
Collaborated with education centers to provide fire and life safety programs. Renew periodical inspection trips and recorded times. Assisted with lectures, training exercises and practical sessions for capability levels. Examined personnel and guest for building access. Covertly monitored shoppers. Monitored footage from surveillance cameras, assess and maintained store safety, enforced company rules among employees, and trained other store employees in detecting shoplifters. Hired and trained new officers for undercover work. Assisted in investigations regarding shopper or associate dishonesty
Education
Bachelor of Science - Criminal Justice
University of Houston
2000
Associate of Arts -
Houston Community College
1998
Real Estate - undefined
Houston Community College
2010
Skills
Detailed oriented Time ManagementTraining SkillsLeadershipService-orientedOrganizedProficient in MS OfficeMulti-task OrientedExcellent interpersonal skillsAudit compliance
Professional Memberships
Women of AT&T Community Network Oxygen Oasis League
Timeline
Revenue Management Representative
AT&T
04.2013 - Current
Retention/ Customer Service/ Sales Professional
AT&T
08.1998 - 03.2013
Loss Prevention Training Manager
Marshall Fields
06.1994 - 07.1998
Bachelor of Science - Criminal Justice
University of Houston
Associate of Arts -
Houston Community College
Real Estate - undefined
Houston Community College
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