Lashonda Toms
Seminole
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
4
4
years of professional experience
Work History
Supervisor
Krispy Kreme
Pensacola
02.2021 - Current
- Developed strategies to improve team performance and productivity.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Directed and supervised team of 15 employees in daily operations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented new operational procedures, increasing efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
Stylist
Maurices
Pensacola
12.2020 - 02.2021
Education
High School Diploma -
Homeschooling
Seminole, AL06-2020
Skills
- Team management
- Employee training
Timeline
Supervisor
Krispy Kreme
02.2021 - Current
Stylist
Maurices
12.2020 - 02.2021
High School Diploma -
Homeschooling