Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

La Shonda Walker

Dickinson,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

UTMB HOSPITAL
03.2020 - Current
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided primary customer support to internal and external customers.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Delivered prompt service to prioritize customer needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

GED -

Ball High School, Galveston, TX
05.1993

Skills

  • Document Control
  • Microsoft Word
  • Customer Consulting
  • Conflict Resolution
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Route Dispatch
  • Customer Relations
  • Reading Comprehension
  • Policy and Procedure Adherence
  • Clerical Support
  • Filing
  • Call Center Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Representative - UTMB HOSPITAL
03.2020 - Current
Ball High School - GED,

Similar Profiles

CREATE PROFILE
La Shonda Walker