Lashun White
Charlotte,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Resurgent Capital Services
01.2023 - 07.2024
- Within my 18 months of being on the phone I have been able to obtain over $600,000 for the company and assist around 17,000 customers
- With only 18 months with the company, I am one of the 'Got to' agents when supervisors aren't available
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Customer Service Representative
Global Lending Service
03.2022 - 11.2022
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Customer Service Department (Home Appliances)
Alorica
02.2020 - 01.2022
- Identified opportunities and found solutions for continuous improvement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Carolina High School
06.2018
Skills
- Information Security
- Data Entry
- Call Management
- Complaint resolution
- Scheduling
- Product Knowledge
- Paperwork Processing
- Account updating
References
Available upon request
Timeline
Customer Service Representative
Resurgent Capital Services
01.2023 - 07.2024
Customer Service Representative
Global Lending Service
03.2022 - 11.2022
Customer Service Department (Home Appliances)
Alorica
02.2020 - 01.2022
High School Diploma -
Carolina High School
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