Lataisha Lumpkins-Ealy
East Hartford
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams Paint Store
07.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
Customer Service Specialist
Sherwin-Williams Paint Store
06.2021 - 07.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures, ensuring consistency in delivering accurate information to customers.
- Established trust with customers through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ06-2027
High School Diploma -
Bloomfield High School
Bloomfield, CT06-2013
Skills
- Effective Troubleshooting
- Customer Engagement
- Customer Satisfaction Management
- Customer Relationship Management
- Workforce Skill Enhancement
- Extensive Product Understanding
- Strategic Promotional Planning
- Goal Development and Execution
- Collaborative Team Management
- Organizational Time Management
Accomplishments
New Account Champions (2023, 2024)
Team of The Year (2022)
Master's Club (2021)
Leader's Club (2022)
Timeline
Assistant Store Manager
Sherwin-Williams Paint Store
07.2022 - Current
Customer Service Specialist
Sherwin-Williams Paint Store
06.2021 - 07.2022
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Bloomfield High School
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