Latalia Mcknight
Katy,TX
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-5
Katy Independent School District
08.2022 - Current
- Provided resources and strategies that assisted in produces growth in students and teachers.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Contributed to school-wide improvements in standardized test scores by aligning lesson plans with curriculum standards and objectives.
Relationship Banker
Bank Of America
04.2019 - 06.2022
- Increased daily sales by upselling banking products and financial services to customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Analyzed customers' financial information to deliver personalized account guidance.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Enterprise Management Trainee
Enterprise Rent-A-Car
02.2018 - 03.2019
- Developed comprehensive training materials to facilitate employee onboarding and ongoing development.
- Increased customer satisfaction through prompt issue resolution and attentive communication.
- Mentored junior staff members, providing guidance and support to foster professional growth.
- Delivered consistent results under tight deadlines through effective prioritization of tasks and efficient resource management strategies.
- Conducted thorough market research to inform strategic decision-making processes within the company.
- Established strong rapport with clients, fostering long-term relationships and repeat business.
Education
Master of Science - Elementary Education
Liberty University
Lynchburg, VA01.2025
Bachelor of Science - Communications
Western Michigan University
Kalamazoo, MI06.2016
Skills
- Cooperative learning
- Instructional strategies
- Multicultural Awareness
- Curriculum Development
- Project-Based Learning
- Critical Thinking
- Online Teaching
- Documentation and Reporting
- Strategic Planning
- Microsoft Office Suite
- Complaint Resolution
- Product Promotions
Timeline
Substitute Teacher, K-5
Katy Independent School District
08.2022 - Current
Relationship Banker
Bank Of America
04.2019 - 06.2022
Enterprise Management Trainee
Enterprise Rent-A-Car
02.2018 - 03.2019
Master of Science - Elementary Education
Liberty University
Bachelor of Science - Communications
Western Michigan University
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