Latara Charleston
Maple Heights,OH
Summary
Proven leader and efficient coordinator, I excelled at Precision Orthodontics by enhancing customer satisfaction and streamlining office operations. Leveraging strong communication and problem-solving skills, I significantly improved team collaboration and reduced employee turnover at Custom Products. My expertise in administrative tasks and sensitive information handling drove operational excellence and fostered a positive work environment. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist/Treatment Coordinator
Precision Orthodontics
Lyndhurst, OH/Medina Strongsville I Travel
01.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Group Lead/Supervisor
Custom Products
06.2011 - 01.2021
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
Education
High School Diploma -
Continental Academy
Online05.2000
Skills
- Customer Service
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Hospitality services
- Sensitive information handling
Family time, cooking, lawn work,
I spend alot of time with my kids and my fiance I love cooking them good meals love spring so i can get to my yard to plant my flowers.
Timeline
Front Desk Receptionist/Treatment Coordinator
Precision Orthodontics
01.2021 - Current
Group Lead/Supervisor
Custom Products
06.2011 - 01.2021
High School Diploma -
Continental Academy