Latasha Baker
McDonough,GA
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
3
3
years of professional experience
Work History
Medical Records Specialist
Included Health
11.2022 - Current
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained accuracy, completeness, and security for medical records and health information.
Health Information Specialist
CIOX HEALTH, Health Information Managment
08.2021 - 04.2023
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Patient Care Coordinator
Landmark Health
01.2022 - 12.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Member Service Specialist
Aston Carter
05.2021 - 11.2021
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered functionality assistance via phone and online service platforms.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Member Service Specialist
Sykes Enterprises, Incorporated
11.2020 - 03.2021
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered functionality assistance via phone and online service platforms.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Attended to caller to determine nature and location of emergency.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
Bachelor of Science - Health Information Technology
American Public University System
Charles Town, WV02.2024
Associate of Arts - Health Information Technology
Ogeechee Technical College
Statesboro, GA08.2021
Skills
- Case Management
- Report Writing
- EMR Systems
- Work Well Independently
- Medical Terminology Understanding
- Records Audits
- Quality Reviews
- Data Entry
- Customer Service
- HIPAA Compliance
Timeline
Medical Records Specialist
Included Health
11.2022 - Current
Patient Care Coordinator
Landmark Health
01.2022 - 12.2022
Health Information Specialist
CIOX HEALTH, Health Information Managment
08.2021 - 04.2023
Member Service Specialist
Aston Carter
05.2021 - 11.2021
Member Service Specialist
Sykes Enterprises, Incorporated
11.2020 - 03.2021
Bachelor of Science - Health Information Technology
American Public University System
Associate of Arts - Health Information Technology
Ogeechee Technical College
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