Latasha Davis
Customer Excellence Specialist
Orion,MI
Summary
Well-qualified High level customer service specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges in the recruiter and souring industry.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Regional Specialist
DAKO
Auburn Hills, MI
04.2022 - Current
- Providing manufacturing brand support in the east coast region for Porsche Cars North America
- Providing expert knowledge in the area of Goodwill request to customer
- Assisting with loaner and rental vehicles while vehicle is repaired.
Leasing Agent/Administrative Assistant
Pontiac, MI
05.2021 - 04.2022
- Recording and updating details of prospective and existing landlords and tenants into computer database swiftly
- Examining properties and informing maintenance staff of issues
- Advertising available properties and conducting property tours as part of marketing activities
- Screening prospective tenants to ensure they meet eligibility requirements
- Completing lease applications and assisting with verification of application information
- Informing prospective tenants of results
- Inspecting properties when tenants take occupation and vacate
- Liaising with tenants to provide information and address their complaints and concerns
- Maintaining and storing documentation effectively
- Accepting rent payments, security deposits and other applicable fees.
Trainer
DXC Technology / Hewlett Packard Enterprise
Auburn Hills, MI
12.2018 - 03.2021
- Provide Training and Guidance to new employee's
- Expert knowledge of design tools used to design and develop instructional training materials that include: electronic manuals, job aids, multimedia visual aids, training guides, templates , and systems
- Implemented new ideas with fellow team members and management
- Quickly learned and adapt to constant business change
- With work from home capabilities .
Customer Solutions Rep, Dispatcher
DXC Technology / Hewlett Packard Enterprise
Auburn Hills, MI
10.2018 - 03.2021
- To schedule emergency assistant for Lexus Owners
- Schedule Lexus and AAA services to pick up vehicles tow them to locations , fuel deliveries , jumpstarts , etc
- Dispatchers are also responsible for keeping records, monitoring driver daily logs for errors or violations to make such that services are sent , and provide follow up calls for customer satisfaction .
Customer Solutions Rep
DXC Technology / Hewlett Packard Enterprise
Auburn Hills, MI
11.2018 - 08.2020
- I - Sprint Drive Roadside Dispatcher, To schedule emergency assistant for Sprint Drive customers
- Schedule assistance through AAA to pick up vehicles tow them to locations , fuel deliveries , jumpstarts , etc
- Dispatchers are also responsible for keeping records, monitoring driver daily logs for errors or violations to make such that services are sent , and provide follow up calls for customer satisfaction
- With work from home capabilities .
Housekeeper
Boulevard Health Center
Rochester Hills, MI
03.2018 - 08.2018
- Daily duties include changing linens on residents' beds
- Clean and disinfect bathrooms, washing mirrors and replenishing washroom supplies
Receiving clerk
XPO Logistics
11.2017 - 03.2018
- Sorting hundreds of loaded and empty trailers for production purposes
- Handing and distributing paperwork
- MS office experience
IT Customer Service Specialist
Hewitt Packard
Pontiac, MI
10.2016 - 07.2017
- Working In phone customer service
- Fixing Problems for customers and putting in orders for products
- Filters Help Desk calls and provides basic support tand troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
CSR
Blue Cross Blue Shield, Dialogue
Rochester, MI
08.2015 - 06.2016
- To give a great customer service experience, Problem solving for the customers, achieving above 80%
- Quality control of calls
- Accomplishments
- Currently excelling great customer service, Receiving World call survey calls, and great call reviews.
Education
Certificate in Life coaching -
Transformation academy
01.2021 - 01.2021
High school diploma or GED - General
Pontiac
01.2003 - 01.2007
Skills
40 wpm typing (4 years)undefined
Timeline
Regional Specialist
DAKO
04.2022 - Current
Leasing Agent/Administrative Assistant
05.2021 - 04.2022
Certificate in Life coaching -
Transformation academy
01.2021 - 01.2021
Trainer
DXC Technology / Hewlett Packard Enterprise
12.2018 - 03.2021
Customer Solutions Rep
DXC Technology / Hewlett Packard Enterprise
11.2018 - 08.2020
Customer Solutions Rep, Dispatcher
DXC Technology / Hewlett Packard Enterprise
10.2018 - 03.2021
Housekeeper
Boulevard Health Center
03.2018 - 08.2018
Receiving clerk
XPO Logistics
11.2017 - 03.2018
IT Customer Service Specialist
Hewitt Packard
10.2016 - 07.2017
CSR
Blue Cross Blue Shield, Dialogue
08.2015 - 06.2016
High school diploma or GED - General
Pontiac
01.2003 - 01.2007
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