Latasha Hayes
Contact Center
Dallas
Summary
Accomplished Senior Resolution Coordinator at Walmart, adept in problem-solving and excellent communication, significantly improved customer satisfaction by efficiently handling high-volume inquiries and complex issues. Expert in multitasking and active listening, skillfully managed escalations, ensuring timely resolutions. Demonstrates unparalleled attention to detail and team collaboration, embodying desired skills with a focus on impactful outcomes.
Overview
1
1
year of professional experience
Work History
Senior Resolution Coordinator
Walmart Home Office
06.2023 - Current
Responds to high volume calls from customers, store, offline tickets, chats, and emails. Using multiple systems to resolve issues and answer questions. handle issues with returns, delayed orders, missing items, Processing refunds and adjustments. also escalating the contact in a professional and timely manner for issues offline to the correct department
Education
High School Diploma -
Greenville
Greenville, TX 05.2001 -
Skills
Problem-Solving
Multitasking
Excellent Communication
Decision-Making
Active Listening
Attention to Detail
Team Collaboration
De-Escalation Techniques
Accomplishments
HMM course taken:
Cultivating Talent
Developing Employees
Difficult Interactions
Diversity, Inclusion and Belong
Timeline
Senior Resolution Coordinator
Walmart Home Office
06.2023 - Current
High School Diploma -
Greenville
05.2001 -