Latasha Rodriguez
Allentown,PA
Summary
Focused and diligent healthcare administrative assistant aiming to apply comprehensive healthcare administrative skills and background in a new role.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Patient First
Bethlehem, Pennsylvania
10.2024 - Current
- Educated patients on insurance processes and financial responsibilities clearly.
- Maintained accurate patient information in electronic health record systems daily.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Performed administrative duties such as filing, faxing, photocopying.
- Ran credit card batches and balanced deposits on daily basis.
Caregiver
Help at Home
01.2021 - Current
- Chart and log daily progress notes
- Monitor and log individual's vital signs
- Distribute medications
- Transport and assist individuals with doctor appointments
- Assist individuals with ADLs
Patient Service Representative
Lehigh Valley Health Network
01.2018 - 01.2020
- Verified and registered patient demographics to ensure accurate records.
- Composed and responded to patient emails, maintaining effective communication.
- Scheduled, rescheduled, and cancelled appointments efficiently.
- Answered telephones attentively, addressing inquiries with timely information.
- Processed referrals accurately, facilitating seamless patient transitions.
- Assisted in the pre-operation process by coordinating with other physicians' offices for test results and/or medical records.
- Scanned documents systematically to maintain organized digital records.
- Sorted and distributed mail promptly to ensure timely delivery.
Direct Support Professional
LifePath
01.2011 - 01.2016
- Chart and log daily progress notes
- Monitor and log individual's vital signs
- Transport and assist individual with doctor appointments
- Assist individual with ADLs
Education
Medical Office Diploma -
Harrison Career Institute
06.2005
High School Diploma -
William Allen High School
06.1999
Skills
- Reliable
- Insurance verification
- Electronic health records
- Appointment scheduling
- Patient education
- Attention to detail
- Payment collection
- Medical terminology
- Goal-focused motivation
- Team player
- Works well independently
- Problem solver
- Leader
- Creative thinker
- Empathetic
- Proficient in prioritizing
- Works well under pressure
- Workplace professionalism
Timeline
Patient Service Representative
Patient First
10.2024 - Current
Caregiver
Help at Home
01.2021 - Current
Patient Service Representative
Lehigh Valley Health Network
01.2018 - 01.2020
Direct Support Professional
LifePath
01.2011 - 01.2016
Medical Office Diploma -
Harrison Career Institute
High School Diploma -
William Allen High School