Latasha Thomas

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.

Moved from Cleveland, Ohio to Tampa, Florida for better job opportunities/career advancement and better quality of life.

• Developed a thorough understanding of company products and services to provide accurate information during training sessions.
• Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
• Promoted a culture of continuous learning by offering additional resources for self-improvement outside of regular training sessions.
• Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
• Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
• Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
• Reduced employee turnover rate through the implementation of effective customer service training programs.
• Trained and mentored over 300 new & current personnel hired to fulfill various roles.
• Facilitated virtual, in-person and blended learning sessions.
• Developed and implemented successful onboarding program.

• Promoted continuous improvement in service delivery through ongoing assessments of current practices and identification of areas for enhancement.
• Secured grant funding through persuasive proposal writing, expanding program offerings and resources available to clients.
• Evaluated program effectiveness through outcome measures, adjusting strategies as needed to optimize results.
• Improved team efficiency by providing staff training, guidance, and performance evaluations.
• Ensured compliance with all relevant federal, state, local regulations pertaining to the provision of social services within the organization''s scope of practice.
• Carried a caseload of about 30 individuals.
• Managed complex caseloads while maintaining high levels of client service and accurate documentation.
• Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
• Coordinated multidisciplinary teams in addressing clients'' varied needs effectively and efficiently.
• Championed client advocacy initiatives, ensuring clients'' voices were heard and their rights protected throughout service delivery processes.
• Provided supervision and mentorship to new social workers, fostering professional growth and development within the department.
• Increased employee retention by developing a supportive work environment focused on open communication and collaboration among team members.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.