- Crafting and DIY Projects
- Enjoy participating in walking and reading for overall physical and mental well-being
- Regularly practice mindfulness and meditation for overall wellness
Latasha Welch
Rochester,NY
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
18
18
years of professional experience
Work History
Night Auditor
Super 8
03.2007 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
No Degree - Liberal Arts And Sciences
Monroe Community College
Rochester, NY03-2011
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Interests
Timeline
Night Auditor
Super 8
03.2007 - Current
No Degree - Liberal Arts And Sciences
Monroe Community College
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