MS Word, Excel, and PowerPoint
Latasha A. Floyd
Joliet,IL
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Specialist II
Edward Hospital
Warrenville, IL
09.2006 - Current
- My responsibilities include answering all incoming calls that come into the hospital and transferring them to the appropriate areas
- I also take doctor office calls and am responsible for forwarding/paging them out to the doctors for patients or hospitals as well as take messages for the doctor's office when they close and update daily on-call for the doctors that we answer calls for
- If there is a code that comes thru the switchboard,
- I also page them out to the appropriate staff.
Food Service Substitute
Valley View School District
Bolingbrook, IL
08.2008 - 11.2010
- Duties include traveling to different school locations in the district and assisting with duties in the kitchen that require preparation of food, serving food to the students, cleanup after meals as well as helping out with additional duties as needed.
Coding Analyst
Concentra Preferred Systems
Naperville, IL
03.2002 - 02.2007
- My responsibilities were to input billing from the doctor's office and the immediate care centers into the computer system and code all billing statements that were entered into it
- I would also take billing questions from callers that called in to inquire about their statements
Education
Computer Science, General Education
Downers Grove North High School
Associate of Science - Registered Health Information Technician, Medical Billing and Coding
Rasmussen University, Romeoville
Romeoville, IL 09.2019 - 12.2022
Skills
Customer Relations
Software
Timeline
Associate of Science - Registered Health Information Technician, Medical Billing and Coding
Rasmussen University, Romeoville
09.2019 - 12.2022
Food Service Substitute
Valley View School District
08.2008 - 11.2010
Customer Service Specialist II
Edward Hospital
09.2006 - Current
Coding Analyst
Concentra Preferred Systems
03.2002 - 02.2007
Computer Science, General Education
Downers Grove North High School
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