Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jer'Niya McClain

Monroe,NC

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

2
2
years of professional experience

Work History

Sales Associate

TJ Max
Monroe, NC
08.2024 - Current
  • Addressed customer questions and concerns regarding products and services.
  • Processed customer payments quickly and returned exact change and receipts.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Offered customers carry-out service at completion of transaction.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Customer Service Cashier

Foodlion Grocery Store
Monroe, NC
02.2023 - 03.2024
  • Addressed customer questions and concerns regarding products and services.
  • Discounted purchases by scanning and redeeming coupons.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Worked closely with front-end staff to assist customers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.

Education

High School Diploma -

Forest Hills High School
Marshville, NC
06-2024

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Team collaboration
  • Cash handling
  • Conflict resolution

Timeline

Sales Associate

TJ Max
08.2024 - Current

Customer Service Cashier

Foodlion Grocery Store
02.2023 - 03.2024

High School Diploma -

Forest Hills High School