La 'Tashia Hooker

Yakima,Washington

Summary

Customer Service Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

years of professional experience

Work History

Customer Support Specialist/Receptionist/Carrier

Yakima Herald Republic

Yakima , WA

2001.02 - Current

Handle both inbound and outbound calls and respond to customers emails and request
Recognized, documented and alerted the supervisor of customer trends
Identified, researched and resolved customer issues
Follow-up on customer inquiries not immediately resolved
Completed call logs and reports
Researched billing issues and misapplied payments along with processing payments
Responsible for entering data and keeping track of postage expense and carrier inventory expense
Training of new hires within the customer support department
Delivering of newspapers to customers.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.

Custodian

Special Cleaning Service

Yakima , WA

2016.10 - Current

Training of new employees
Maintained clean and comfortable environments in commercial buildings by vacuuming, dusting and cleaning of restrooms and community spaces.
Supervised supplies in inventory and submitted weekly reorder requests.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Education

Ellensburg High School

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Central Washington University

Skills

Multitasking and Prioritization
Creative Problem Solving
Understanding Customer Needs
Building Customer Trust and Loyalty

Upbeat and Positive Personality
Data Entry and Maintenance
Customer Account Management

Timeline