Summary
Overview
Work History
Education
Skills
Timeline
Generic

La 'Tashia Hooker

Yakima,Washington

Summary

Customer Service Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

26
26
years of professional experience

Work History

Customer Support Specialist/Receptionist/Carrier

Yakima Herald Republic
Yakima , WA
2001.02 - Current
  • Handle both inbound and outbound calls and respond to customers emails and request
  • Recognized, documented and alerted the supervisor of customer trends
  • Identified, researched and resolved customer issues
  • Follow-up on customer inquiries not immediately resolved
  • Completed call logs and reports
  • Researched billing issues and misapplied payments along with processing payments
  • Responsible for entering data and keeping track of postage expense and carrier inventory expense
  • Training of new hires within the customer support department
  • Delivering of newspapers to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.

Custodian

Special Cleaning Service
Yakima , WA
2016.10 - Current
  • Training of new employees
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, dusting and cleaning of restrooms and community spaces.
  • Supervised supplies in inventory and submitted weekly reorder requests.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Education

Ellensburg High School

undefined

Central Washington University

Skills

  • Multitasking and Prioritization
  • Creative Problem Solving
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Customer Account Management

Timeline

Custodian

Special Cleaning Service
2016.10 - Current

Customer Support Specialist/Receptionist/Carrier

Yakima Herald Republic
2001.02 - Current

Ellensburg High School

undefined

Central Washington University
La 'Tashia Hooker