La 'Tashia Hooker
Yakima,Washington
Summary
Customer Service Professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
26
26
years of professional experience
Work History
Customer Support Specialist/Receptionist/Carrier
Yakima Herald Republic
Yakima, WA
02.2001 - Current
- Handle both inbound and outbound calls and respond to customers emails and request
- Recognized, documented and alerted the supervisor of customer trends
- Identified, researched and resolved customer issues
- Follow-up on customer inquiries not immediately resolved
- Completed call logs and reports
- Researched billing issues and misapplied payments along with processing payments
- Responsible for entering data and keeping track of postage expense and carrier inventory expense
- Training of new hires within the customer support department
- Delivering of newspapers to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Custodian
Special Cleaning Service
Yakima, WA
10.2016 - Current
- Training of new employees
- Maintained clean and comfortable environments in commercial buildings by vacuuming, dusting and cleaning of restrooms and community spaces.
- Supervised supplies in inventory and submitted weekly reorder requests.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Ellensburg High School
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Central Washington University
Skills
- Multitasking and Prioritization
- Creative Problem Solving
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Account Management
Timeline
Custodian
Special Cleaning Service
10.2016 - Current
Customer Support Specialist/Receptionist/Carrier
Yakima Herald Republic
02.2001 - Current
Ellensburg High School
undefined
Central Washington University
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