Latashia Wilson
Summary
Accomplished Administrative Clerk with a proven track record at DeKalb County District Attorney's Office, showcasing exceptional organizational skills and case management proficiency. Leveraged spreadsheet development to enhance daily reporting, achieving streamlined operations. Excelled in high-stress situations, demonstrating empathy and conflict resolution, thereby boosting customer loyalty. Renowned for meticulous attention to detail and a dynamic approach to achieving operational excellence.
Overview
19
19
years of professional experience
Work History
Administrative Clerk
DeKalb County District Attorney's Office
07.2022 - Current
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Investigated facts and laws to determine strategies for case preparation.
- Assisted attorneys with case organization and administrative tasks.
- Assisted with preparation of trial materials and documents.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Processed Criminal Histories Through GCIC
- Processed Record Restriction's
Deputy Clerk II
Dekalb County State Court
06.2020 - 07.2022
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Office Clerk
Robert Half
09.2009 - 06.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Leveraged software applications such as Microsoft Office Suite to complete assigned tasks quickly.
- Coordinated appointments and maintained up-to-date calendars for management personnel.
Customer Service Representative
TRC Staffing
01.2006 - 09.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
BSW - Social Work
Capella University
Minneapolis, MN04.2012
High School Diploma -
Southside High School
Atlanta, GA05.2005
Skills
- Daily Reporting
- Spreadsheet development
- Schedule Management
- Organizational Skills
- Case Management
Timeline
Administrative Clerk
DeKalb County District Attorney's Office
07.2022 - Current
Deputy Clerk II
Dekalb County State Court
06.2020 - 07.2022
Office Clerk
Robert Half
09.2009 - 06.2020
Customer Service Representative
TRC Staffing
01.2006 - 09.2009
BSW - Social Work
Capella University
High School Diploma -
Southside High School
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