Latasia hall-beaity
statesville,NC
Summary
Adaptable professional with experience leading team huddles, training new hires, and improving service workflows. Known for strong communication, attention to detail, and a customer-first approach. Brings quality-focused support to fast-paced environments while helping teams meet performance goals.
Overview
5
5
years of professional experience
Work History
CCH Sales Ambassador
Coca-Cola Consolidated
Charlotte, North Carolina
10.2024 - Current
- Trained new team members on account standards and execution expectations
- Served as a trusted advisor and primary point of contact for customers, delivering personalized solutions that supported business needs and enhanced the customer experience.
- Identified customer needs and recommended tailored products and services to elevate customer satisfaction and retention.
- Coordinated with cross-functional teams, including sales, delivery, and customer support, to ensure seamless order fulfillment and timely issue resolution.
- Managed customer interactions and account activity through CRM systems, maintaining accurate records and supporting operational efficiency.
- Resolved complex customer concerns with professionalism and urgency, resulting in positive outcomes and strengthened customer loyalty.
- Facilitated team meetings and daily huddles to enhance communication, share best practices, and foster team engagement.
Customer Care Representative
T-Mobile
Charlotte, North Carolina
05.2023 - 07.2024
- Resolved device, network, and activation issues to support smooth customer service.
- Created clear interaction notes to enhance follow-up and streamline case resolution. Verified eligibility, service details, and order status across multiple systems.
- Explained wireless plans, features, and policies in clear, easy-to-understand language.
- Addressed customer concerns to enhance retention.
- Ensured high customer satisfaction while managing high daily volume with effective service.
- Retrieved information efficiently across multiple computer systems and applications.
Quality Assurance Specialist
Powerhome solar
Charlotte, North Carolina
02.2022 - 03.2023
- Developed and implemented procedures to meet product quality standards.
- Collected and analyzed data to assess effectiveness of quality control processes, informing improvement strategies.
- Tracked quality findings in CRM systems, enabling consistent case follow-up and resolution.
- Reviewed customer files for contract accuracy, completeness, and compliance with internal quality standards.
- Educated employees on QA standards, ensuring compliance and maintenance of quality protocols.
- Maintained up-to-date knowledge of regulatory changes, ensuring product compliance across multiple markets.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Customer Service Representative
Powerhome solar
Charlotte, North Carolina
07.2021 - 02.2022
- Managed inbound customer calls and resolved inquiries regarding solar installation, billing, and service schedules.
- Explained financing options, contract details, and project timelines using clear, customer-focused communication.
- Advised customers on next steps for installations, appointments, and escalated service requests.
- Managed high-stress situations, resolving disputes with empathy and professionalism, fostering increased customer loyalty and repeat business.
- Coordinated with sales, operations, and installation teams to ensure timely order updates and efficient resolution of service concerns.
Education
Certified Dental Assistant -
Lakeside Dental
Denver, NC07-2022
High School Diploma -
Statesville High School
Statesville, NC05-2021
Skills
- CRM management
- CRM software use
- Account oversight
- Sales assistance
- Upselling techniques
- Customer support
- Client engagement
- Issue management
- Problem resolution
- Data accuracy
- Team collaboration
- Conflict management
- Clear communication
Timeline
CCH Sales Ambassador
Coca-Cola Consolidated
10.2024 - Current
Customer Care Representative
T-Mobile
05.2023 - 07.2024
Quality Assurance Specialist
Powerhome solar
02.2022 - 03.2023
Customer Service Representative
Powerhome solar
07.2021 - 02.2022
Certified Dental Assistant -
Lakeside Dental
High School Diploma -
Statesville High School