August Lavender
Tacoma
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Oreilly Auto Pats
05.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Parts Specialist/ Retail Service Specialist
Oreilly Auto Pats
10.2020 - 05.2022
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Delivery Courier
DoorDash
06.2019 - 10.2020
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
Line cook/Kitchen Shift Leader
Hops N Drops
10.2016 - 06.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Shift Lead
Five Guys
09.2015 - 10.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Automotive Technician
Clover Park Technical College
Lakewood, WA01-2018
GED -
Capital High School
Olympia, WA01-2015
Skills
- Problem-solving
- Multitasking and organization
- Complaint resolution
- Strategic hiring
- Team development
- Customer relations
Timeline
Store Manager
Oreilly Auto Pats
05.2022 - Current
Parts Specialist/ Retail Service Specialist
Oreilly Auto Pats
10.2020 - 05.2022
Delivery Courier
DoorDash
06.2019 - 10.2020
Line cook/Kitchen Shift Leader
Hops N Drops
10.2016 - 06.2019
Shift Lead
Five Guys
09.2015 - 10.2016
Automotive Technician
Clover Park Technical College
GED -
Capital High School