Latearia R. Drumgo
Detroit
Summary
To secure a challenging career in a position where my accurate skills of communication can be utilized, as well as my experience and and productive atmosphere for a higher and successful production achievement.
I am flexible, versatile and able to maintain a sense of humor under pressure. I am also poised and competent with demonstrated ability to easily transcend in a diverse environment. I thrive in deadline-driven environments and I have excellent team-building skills. I have over 10 years of hospitality and customer service administrative & Property Management experience. The field of property management and customer service requires poise, charisma, dedication and knowledge of Microsoft Software, Data Entry, Communicational Skills and development and a professional mannerism, all of which I possess and utilize to the best of my ability in any job that I perform.
Overview
11
11
years of professional experience
Work History
Aviation Customer Service
Southwest Airlines
02.2022 - Current
- Prepares reports by collecting, analyzing, and summarizing data and trends
- Provided excellent service and attention to customers through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Problem solving under extreme pressures daily.
- Prioritized tasks and allocated resources effectively to address the most critical issues first.
Property Manager
Community Housing Network
Columbus
11.2018 - 06.2019
- Maintaining property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises
- Overseeing scattered site of 200+ units
- Understand and process information related to various funder requirement, including HUD, Low-Income Tax Credit, Housing Assistance Programs, Franklin County ADAAMH, and the Shelter Board
- Maintains building systems by contracting for maintenance services, supervising repairs
- Prepares reports by collecting, analyzing, and summarizing data and trends
- Assist tenants by removing barriers to retain housing, including activities generally related to rental subsidy and other client assistance, this will include working collaboratively with Service Coordination department and generally supporting Service Coordination with grant programs
Property Manager
Elon Property Management
Columbus
05.2014 - 06.2018
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Managed all maintenance requests from tenants in a timely manner.
Education
Some College (No Degree) - Psychology
Mid-America Christian University
Oklahoma City, OKSkills
- Guest Satisfaction
- Computer Skills
- Customer Service Management
- Personal Skills
- Desire to succeed
- Winning work ethic
- Competitive Mindset
- Communicating
- Attention to detail
- Punctuality
- Leadership
- Customer service
References
Available on request
Timeline
Aviation Customer Service
Southwest Airlines
02.2022 - Current
Property Manager
Community Housing Network
11.2018 - 06.2019
Property Manager
Elon Property Management
05.2014 - 06.2018
Some College (No Degree) - Psychology
Mid-America Christian University