Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lateefah Mathews

Roswell,GA.

Summary

Results-driven customer service professional with a passion for delivering exceptional experiences. Equipped with excellent communication skills, a strong sales acumen, and meticulous attention to detail. Proven track record of adapting seamlessly to dynamic environments while ensuring utmost customer satisfaction. Seeking a challenging position where I can leverage my expertise in customer service, sales, and customer care to consistently deliver outstanding results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Licensed Realtor

REAL Broker LLC
04.2019 - Current
  • Liaised between buyers and sellers to establish favorable prices, negotiate contract terms and provide positive experiences for both parties.
  • Maintained accurate and up-to-date client records and sales data in the CRM system, ensuring efficient communication and organization.
  • Provided exceptional customer service and support to clients throughout the sales process, addressing inquiries, resolving issues, and ensuring utmost customer satisfaction.
  • Provided administrative support, managing emails, phone calls, and calendars for the sales and purchases, ensuring efficient workflow and timely responses.

Independent Salon Owner/ Stylist

CURLOSOPHY HAIR SALON
01.2013 - 01.2019
  • Maximized company profits through effective product sales and update customer service standard to obtain 235+ return customers
  • Closely monitored customer satisfaction while completing desired styles, resulting in 99% customer satisfaction rate
  • Streamlined operations and prioritized tasks, increased revenue by 30% in twelve months


Property Manager

TRINITY PROPERTY MANAGEMENT
01.2010 - 01.2013
  • Provided excellent customer service through increased response time, addressing tenant issues for 55+ residential, commercial units.
  • Worked Independently and orchestrated property overhaul to include over due inspections, file audits and staff training. Gaining resident trust, reducing delinquency and increasing Net operating income.
  • Executed companies management software, marketing materials, increasing visible prospect traffic by 50% within 6 months.


Insurance Sales Agent

New York Life Insurance Company
11.2008 - 03.2010
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Education

Some College (No Degree) - Business Management

Towson University
Towson, MD

Psychology

Kennesaw State University
Kennesaw, GA

Skills

  • Customer Service / Client Relations
  • Communication / Interpersonal Skills
  • Compliance and Safety Regulations
  • Attention to Detail / Accuracy
  • Conflict Resolution / Problem Solving
  • Time management / Prioritization
  • Adaptable Self-Starter
  • CRM Proficient
  • Technologically Adept

Affiliations

National Association of REALTORS

Cherokee Association of REALTORS

Certification

  • Licensed REALTOR - License # 372573

Timeline

Licensed Realtor

REAL Broker LLC
04.2019 - Current

Independent Salon Owner/ Stylist

CURLOSOPHY HAIR SALON
01.2013 - 01.2019

Property Manager

TRINITY PROPERTY MANAGEMENT
01.2010 - 01.2013

Insurance Sales Agent

New York Life Insurance Company
11.2008 - 03.2010

Some College (No Degree) - Business Management

Towson University

Psychology

Kennesaw State University

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Lateefah Mathews