Latesha Brookins
Wilmerding,PA
Overview
18
18
years of professional experience
Work History
Patient Access Coordinator
Allegheny Health Network
08.2022 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Career Carrier
United States Postal Service
10.2014 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Direct Support Professional
Weiblinger's Residential Care
06.2007 - 10.2014
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Production Worker
American Beverage Corporation
08.2011 - 10.2013
- Education: High School Diploma from Sanford Brown Institute, Pittsburgh, PA
- Valid PA Driver's License and Clear Driving Record.
Education
High School Diploma -
Sanford Brown Institute
Pittsburgh, PA08-2011
Timeline
Patient Access Coordinator
Allegheny Health Network
08.2022 - Current
Career Carrier
United States Postal Service
10.2014 - Current
Production Worker
American Beverage Corporation
08.2011 - 10.2013
Direct Support Professional
Weiblinger's Residential Care
06.2007 - 10.2014
High School Diploma -
Sanford Brown Institute
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