Latesha Johnson
Summary
Detail-oriented Claims Adjuster with 5+ years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims.
Overview
7
7
years of professional experience
Work History
Property Claims Adjuster
Alacrity Adjusting Solutions
04.2023 - Current
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
- Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams to address policy-related questions or concerns.
- Used Xactimate to compile estimates for personal property and structure damage.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
Total Loss Specialist
E.A. Renfroe & Company Inc
09.2020 - 03.2023
- Improved customer satisfaction by efficiently managing total loss claims and providing timely resolution.
- Collaborated with appraisers to accurately determine vehicle values, ensuring fair compensation for clients.
- Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
- Negotiated settlements with lienholders and other parties involved in the total loss claim, securing favorable outcomes for all stakeholders.
- Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.
- Used CCC One and Autadex to calculate damages and claim values.
- Successfully negotiated settlements with claimants and insurers.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed
- Determined cash value of vehicles by using market values data, assessing pre-existing damage, mileage and wear and tear
Auto Claims Adjuster
Alacrity Adjusting Solutions
08.2017 - 08.2020
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Contributed to continuous improvement initiatives within the department by sharing insights gained from personal experience and ongoing professional development activities.
- Provided exceptional customer service at all stages of th claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Issued payouts to claimants.
- Managed high volume of claim files, prioritizing tasks for timely completion.
- Successfully negotiated settlements fairly and efficiently, resulting in positive outcomes for both clients and the company.
- Evaluated and investigated over [Number] auto claims in [Year] and decided whether insurer should pay claim.
Education
High School Diploma -
Beach High School
Savannah, GAMarketing
Dekalb Technical
Clarkston, GALogistics Management
Georgia Military College - Milledgeville
Milledgeville, GAInsurance
R.S. Thompson
Atlanta, GASkills
- Property Inspection
- Communication
- Liability Determinations
- Customer Relations
- Claims Assessments
- Technical Knowledge
- Excellent Time Management Skills
- Automobile Claims Specialist
- Hail and Wind Damage Assessment
- Written Communication
Timeline
Property Claims Adjuster
Alacrity Adjusting Solutions
04.2023 - Current
Total Loss Specialist
E.A. Renfroe & Company Inc
09.2020 - 03.2023
Auto Claims Adjuster
Alacrity Adjusting Solutions
08.2017 - 08.2020
High School Diploma -
Beach High School
Marketing
Dekalb Technical
Logistics Management
Georgia Military College - Milledgeville
Insurance
R.S. Thompson