Latherio Griffin
Port Reading,NJ
Summary
Dynamic U.S. Army Veteran with extensive experience in enhancing outcomes and streamlining operations within most settings.
Customer-oriented, strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Representative
IQVIA
2018.12 - 2024.01
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Reviewed contracts, invoices and other documents for accuracy.
- Resolved customer complaints in a timely manner.
- Generated new business through cold-calling prospective clients.
- Identified opportunities to increase revenue and reduce costs.
- Conducted sales presentations to potential customers.
Patient Navigator/Administrative Assistant Intern
Bellevue Hospital
New York, NY
2017.09 - 2018.05
- Provided assistance to patients and families with navigating the health care system.
- Identified and coordinated resources for patient needs, including referrals to community services.
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Assisted in scheduling appointments, tests, and procedures for patients.
- Monitored patient progress through follow-up calls and visits.
- Educated patients and family members on their diagnosis and treatment plans.
- Facilitated communication between physicians, specialists, nurses, social workers, insurance companies, employers.
Patient Services Representative
VA Harbor Health
New York, NY
2016.03 - 2017.05
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Provided information regarding billing procedures and payment options to patients.
- Reviewed patient records for accuracy and completeness of data entry.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Resolved customer complaints in a courteous manner while adhering to company policies.
IT Project Management
Prudential Financial Inc. WOS
Newark, NJ
2014.11 - 2016.01
- Maintained up-to-date knowledge of industry best practices related to IT Project Management.
- Communicated regularly with upper management about progress on projects as well as any concerns that may arise.
- Participated in special projects as requested by senior management or external auditors.
- Worked closely with upper management to provide updates on current projects status.
- Advised management on potential risks associated with various projects and initiatives undertaken by the CAP2 team.
- Collaborated with senior analysts on projects such as developing new strategies for portfolio management or conducting due diligence on prospective investments.
- Provided assistance with special projects as requested by management team members.
- Created reports on the status of current projects and upcoming initiatives related to client relations management.
Medical Advisor
Boston Medical Group
New York, NY
2013.01 - 2014.08
- Prepared presentations and documents for medical advisory boards.
- Provided strategic advice to internal teams on medical-related topics.
- Developed training materials for medical staff on best practices.
- Reviewed clinical protocols, guidelines and standards of care.
- Collaborated with other departments to ensure regulatory compliance.
- Assisted with the preparation of manuscripts for publication in peer-reviewed journals.
- Provided support to senior management on health policy issues.
- Coordinated activities between various departments within the organization.
- Checked medical trends, experiences and approaches.
Security Officer
New Brunswick Board of Education
New Brunswick, NJ
2001.09 - 2012.10
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Medical Assistant
Sunrise Medical Group
Brooklyn, NY
2011.05 - 2012.01
- Verified patient information, Insurance verification, Prepared patient for examination
- Gathered medical information and measured vital signs, weight and height
- Took blood pressure, educate patient on how to administer or take medication
- Maintained the office appointments, Medications, Bank deposits & insurance verification
- Collected blood, laboratory specimens, logged the specimens and prepared them for test
- X-Ray, electrocardiogram (EKG) and other equipment for routine diagnostic tests
Education
Bachelor of Business Administration - Health Service Management
Berkeley College
New York, NY05.2018
IT Project Management Course & PMI -
New Jersey Institute of Technology (NJIT)
Newark, NJ06.2016
Associate - Health Science
Mandl College of Allied Health
New York, NY06.2013
Skills
- Medical Terminology
- Health Communications
- CRM
- Management
- Electronic Medical Records
- Healthcare Delivery Services
- Health Services Finance
- Customer Service
- Project Management
- Billing & Coding
- Health Education
- Sales
- Microsoft Office
- Knowledge of billing and coding
- EMR
- ICD-9
- CPT-4
- MacPractice
- ComChart EMR
- Multi-lingual
Certification
- HIPPA Certified, 06/13
- OSHA Compliance Standards, 06/13
References
References available upon request.
Timeline
Account Representative
IQVIA
2018.12 - 2024.01
Patient Navigator/Administrative Assistant Intern
Bellevue Hospital
2017.09 - 2018.05
Patient Services Representative
VA Harbor Health
2016.03 - 2017.05
IT Project Management
Prudential Financial Inc. WOS
2014.11 - 2016.01
Medical Advisor
Boston Medical Group
2013.01 - 2014.08
Medical Assistant
Sunrise Medical Group
2011.05 - 2012.01
Security Officer
New Brunswick Board of Education
2001.09 - 2012.10
Bachelor of Business Administration - Health Service Management
Berkeley College
IT Project Management Course & PMI -
New Jersey Institute of Technology (NJIT)
Associate - Health Science
Mandl College of Allied Health